My Secret Notes Support

IMPORTANT: NEVER DELETE YOUR APP FROM THE DEVICE OR YOU WILL LOOSE EVERYTHING IF YOU DON'T HAVE A BACKUP!

[FIXED] The screen on iPad stays gray after the login and doesn't let the user enter.

We discovered that this issue is not related specifically to the app but to an iOS 7 orientation issue. Also Apple, when reviewed the app, didn't find it and published the update.

One (temporary) working solution to the problem is based on the following steps:

1. close the app (double click on home button, swipe up...)
2. disable the rotation lock (using the iPad side switch)
3. position your device in the Portrait orientation (with the camera hole on top)
4. enable the rotation lock (using the iPad side switch)
5. start the app

If it doesn't work, unlock the screen, change orientation, lock the screen and try again.
It's important that the lock screen can stay on.

The app is crashing

The app doesn't open and crashes after opening. This is an issue related to iCloud and a damaged configuration file.

Just go to your device Settings > Notes (there's a new settings panel in the new 1.4.0 version) > iCloud and disable it.

After you should be able to open the app.

Once you're inside the app, tap on the top left icon, use the button Export, Select All and Export... You can create a database backup. Just in case!
Leave the app and go to Settings > iCloud > Archive > Manage space > My Secret Notes and delete everything from iCloud (your data will still be locally on your device).
Disable iCloud from My Secret Notes Settings in every device you have.
This should clean and fix everything.